Posted by Behavioral Health Billing Solutions, LLC.

MyCare Plans go LIVE January 1st with BH Redesign! See below if your county is part of a MyCare area.

Achieve Excellence with Industry Certification from Behavioral Health Billing Solutions.

Aetna Better Behavioral Health (MyCare Aetna) – Testing still open!

Aetna Better Health of Ohio Behavioral Health Redesign Rapid Response Team and Technical Assistance Resources

  • Behavioral Health Redesign Designated Email Box

Email Aetna with your questions at


  • Online Behavioral Health Redesign Resources and Training

Visit for BH Redesign news and updates, and click on the training video “BH Redesign Overview”. 

  • Q&A Webinar Sessions for Providers

Register for Q&A Webinar sessions on our website at and click “For Providers”, and scroll to the bottom of the page and click the “BH Q&A Webinar Sessions Sign-up” Link. 

  • /Post-Go Live Bi-Weekly Sessions:

  • 1/16@10AM, 1/30@2PM, 2/13@10AM, 2/27@2PM

  • Post Go-Live Monthly Sessions:

    3/13@10AM, 4/10@10AM, 5/8@10AM, 6/12@10AM


Walk-In Office Hours:  Regional Office Rapid Response Support for Providers

Northwest Office

3015 Glendale Ave, STE 400 Toledo,  Ohio 43614

Thursdays 12PM – 4PM;  1/11 –3/29

Central Office

178 E State Street

Columbus, Ohio 43215

Wednesdays 11AM– 3PM; 1/10 – 3/28

Southwest Office

2841 Woodburn Ave

Cincinnati, Ohio 45206

Fridays 12PM – 4PM; 1/12 – 3/30


For Prior Authorization Questions, call

1-855-364-0974 (TTY 711) Option 2, then Option 4 


Provider Services call : 

1-855-364-0974 (TTY 711) Option 2, then Option 5