MyCare Aetna Better Health – Still testing

Posted by Behavioral Health Billing Solutions, LLC.

MyCare Plans go LIVE January 1st with BH Redesign! See below if your county is part of a MyCare area.

Aetna Better Behavioral Health (MyCare Aetna) – Testing still open!

Aetna Better Health of Ohio Behavioral Health Redesign Rapid Response Team and Technical Assistance Resources

• Behavioral Health Redesign Designated Email Box

Email Aetna with your questions at OH_BH_Redesign@AETNA.com

 

• Online Behavioral Health Redesign Resources and Training

Visit https://www.aetnabetterhealth.com/ohio/providers/resources/bhredesign for BH Redesign news and updates, and click on the training video “BH Redesign Overview”. 

• Q&A Webinar Sessions for Providers

Register for Q&A Webinar sessions on our website at www.aetnabetterhealth.com/ohio and click “For Providers”, and scroll to the bottom of the page and click the “BH Q&A Webinar Sessions Sign-up” Link. 

• /Post-Go Live Bi-Weekly Sessions:

• 1/16@10AM, 1/30@2PM, 2/13@10AM, 2/27@2PM

• Post Go-Live Monthly Sessions:

  3/13@10AM, 4/10@10AM, 5/8@10AM, 6/12@10AM

 

Walk-In Office Hours:  Regional Office Rapid Response Support for Providers

Northwest Office 3015 Glendale Ave, STE 400 Toledo,  Ohio 43614 Thursdays 12PM – 4PM;  1/11 –3/29

Central Office 178 E State Street Columbus, Ohio 43215 Wednesdays 11AM– 3PM; 1/10 – 3/28

Southwest Office 2841 Woodburn Ave Cincinnati, Ohio 45206 Fridays 12PM – 4PM; 1/12 – 3/30

 

For Prior Authorization Questions, call

1-855-364-0974 (TTY 711) Option 2, then Option 4 

 

Provider Services call : 

1-855-364-0974 (TTY 711) Option 2, then Option 5