OUR TEAM

Meet Our Team

Teresa Heim

Teresa Heim

Chief Executive Officer

Ohio Behavioral Health Expert and EHR Implementation Specialist

Over the last 25 years, my background includes solid experience and proven success in the following areas:

General Ledger Accounting, Accounts Payable/Receivables, Audit Compliance, Financial Analysis and Reporting, Month/Year end closing, Electronic Health Record implementation, and Revenue Cycle Management including billing troubleshooting and customer support.

In the last 11+ years, I transitioned into Project Management specializing in electronic health record implementation and billing support, providing training to many organizations impacted by the changes required during the adoption of an electronic health record. My billing process can be used by Behavioral Health and Primary Care agencies using ANY software ensuring an average reimbursement rate of 96-98% from Ohio Medicaid.

In addition, I have excellent computer skills specializing in Excel and Database applications and high adaptability to any EHR software application and provide proven training sessions on topics ranging from Billing to Microsoft Excel in individual or large group settings.

In the last 3 1/2 years, I’ve devoted a considerable amount of time becoming very familiar with the Ohio Redesign and Managed Care Carve in changes currently in process. This included involvement in advocacy groups, attendance and participation in multiple training sessions offered by the state, becoming a member of the technical admin work group offered by Medicaid and becoming known to the principals in this process as an advocate for all Ohio agencies.

Now as we move into the next phase, we have made a substantial change by partnering with Qualifacts to offer an Associate program for small to medium agencies. An electronic health record built by Ohio experts at a price that is affordable with a quick turnaround. The more we can help get through this unstable time, the closer we are to reaching our goal of impacting lives across Ohio by maintaining access to care.

My belief is by working together, we can build a better process for all and actually impact change.

Michelene Steinmetz

Michelene Steinmetz

Chief Operating & Financial Officer

Healthcare Administration and EHR Implementation Specialist

I have worked in the healthcare field for over 25 years in a variety of positions, including 14 years in health care administration and over 4 years in EHR implementation, specifically practice management.

I spent most of my career directing operations for numerous oncology sites in Northern Kentucky. I found great satisfaction in building teams of talented, hardworking, and dedicated employees, committed to providing the best care possible to our patients, who were often fighting for their lives. I thrived off the challenge of collaborating with the physicians and staff to develop the most efficient and “patient driven” processes. In 2008, we began implementing NextGen, a new electronic health record. I was heavily involved in that process and led the practice management setup regarding front office operations for all 20 locations in the tri-state area.

In 2013, I made a career change and began working with OSIS as a Nextgen EPM Specialist. I worked with new and existing Nextgen practices to implement and optimize the use of the EHR. I spent the majority of my time working with Ohio behavioral health practices, developing workflow processes and setup within the EHR to accommodate their unique billing requirements. I actively participated in training related to the Ohio Medicaid BH Redesign and I worked directly with Nextgen as they were developing the functionality needed to meet the complicated redesign requirements. During this time, I performed the EHR implementation for an Ohio behavioral health agency where I was fortunate enough to meet my business partner, Teresa Heim. Our friendship and working relationship persuaded Teresa to ask me to partner with her to build BHBS into a successful billing company. We have achieved that goal, added credentialing services, and became an Affiliate of CareLogic, building and maintaining an EHR structure that 40+ behavioral and mental health agencies currently utilize.

My experience in combination with my bachelor’s degree in business administration has served me well in my role as Chief Operating and Financial Officer for BHBS. I take pride in knowing that providing great customer service is my top priority. My experience on both sides of the spectrum motivates me to be accessible and respond as promptly as possible to our clients. I look forward to working with many more agencies and becoming part of their team as we work to maximize their efficiency and reimbursement rates.

Chelsea Kohler

Chelsea Kohler

VP of Revenue Cycle Management & Data Analytics

Josh Penning

Josh Penning

Director of System Administration

Sara Brightman

Sara Brightman

Director of Provider Enrollment Services

Brittany Akin

Brittany Akin

Director of Billing Services

Judy Bentley

Judy Bentley

EHR System Administrator

Elias Hajjar

Elias Hajjar

Billing and EHR System Specialist

Gabriella Hajjar

Gabriella Hajjar

Executive and Project Assistant

Lori Young

Lori Young

Billing & EHR Support Specialist

Kim Hollinger

Kim Hollinger

Account Team Lead

Angela Dunaway

Angela Dunaway

Account Team Lead

Lisa Gifford

Lisa Gifford

Account Team Lead

Jill Aiello

Jill Aiello

Account Team Lead

Sherry Kearns

Sherry Kearns

Billing Specialist

Kim Howard

Kim Howard

Billing Specialist

Emily Brightman

Emily Brightman

Billing Specialist

Kaitlyn Howard

Kaitlyn Howard

Billing Specialist

Erika Lotz

Erika Lotz

Billing Specialist

Madeline Aiello

Madeline Aiello

Billing Specialist

Kaylee Foster

Kaylee Foster

Billing Specialist

Rhonda Cline

Rhonda Cline

Billing Specialist

Angelina Johnson

Angelina Johnson

Project Assistant

Shavaughn Shonkwiler

Shavaughn Shonkwiler

Project Assistant

Dawna Offineer

Dawna Offineer

Lead Contracting Specialist |Credentialing Specialist

Meghan Donovan

Meghan Donovan

Credentialing Specialist

Amelia Sanchez

Amelia Sanchez

Credentialing Specialist

Jasmine Williams

Jasmine Williams

Credentialing Specialist

Ashley Huffman

Ashley Huffman

Credentialing Specialist

Izabelle Reed

Izabelle Reed

Credentialing Specialist

Experience Added Value

Our background in Behavioral Health Billing in Ohio includes a wide variety of software applications including EHR Implementation, Billing Evaluation and Consultation on current processes can improve your billing department effectiveness from day one. Our first hand expertise in all state mandated changes completes the package of services we offer.

Questions about the Ohio BH Redesign through the MCO Carve through 2020?

We’re the right people to ask. 

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Need help with meeting the requirements for Ohio BH Redesign through the MCO Carve through 2020?

We are the group to help you meet that deadline.

Contact Us

Located

Ohio, USA

Email

inquiries@bhbillingsolutions.com

Phone

614-395-0136